{"domain": "costar.com", "user": "Import costar.com", "isWillingToRelocate": false, "isUserAuthenticated": false, "isUserETXCandidate": false, "isDomainETX": false, "isCareerPlannerEnabled": false, "isMyApplicationsEnabled": false, "showVeteranEmployerSignUp": false, "candidate": {"enc_id": 0, "fullname": "", "firstname": "", "lastname": "", "skills": [], "email": "", "phone": "", "location": "", "filename": null, "starred_positions": [], "resumeUrl": "", "onboardingCompleted": false, "isUserInPcsIjp": false, "linkedinUrl": ""}, "branding": {"max_applications_apply": 5, "enableTalentNetwork": 1, "showJobId": 1, "hideJobCart": true, "homePageHeroBanner": {"useImage": 0, "opacity": 0, "hideInMobileView": false, "title": "", "image": "https://static.vscdn.net/images/careers/demo/costar-sandbox/1663609570::Hero-Banner-1905x288.jpg"}, "companyName": "CoStar Group", "postApplyText": "Thank you for your interest in CoStar Group and for taking the time to apply. We\u2019ll review your application shortly to learn more about you, your experience and skills, and will be in touch if your qualifications match our needs for the role. ", "postReferralText": "Our talent acquisition team will review. You will find any updates in the My Referrals section in Eightfold. ", "favicons": {"favicon": "https://static.vscdn.net/images/careers/demo/costar-sandbox/1664304415::favicon+-+updated"}, "privacy": {"text": "I have read and agree to <a href=\"https://www.costar.com/about/privacy-notice\">CoStar Group's Data Privacy Notice</a>.", "button": "Agree", "title": "Data Privacy Notice"}, "navBar": {"opacity": 0.9, "color": "#ffffff", "image": "https://static.vscdn.net/images/careers/demo/costar-sandbox/1663785509::CSG-Logo-White@2x.png", "link": "https://www.costargroup.com/careers", "background": "#000000"}, "custom_html": {"header": "", "page-footer": "", "footer": "<style>a,a:hover,a:focus,a:active {text-decoration: none; color: inherit}a {-webkit-transition: all .25s ease-in-out;transition: all.25s ease-in-out}.ct-footer-post {padding: 20px 0; }.ct-footer-post .inner-left,.ct-footer-post .inner-right {padding: 20px 0}.ct-footer-post ul {list-style: none; padding-left: 0; margin: 0 -20px;}.ct-footer-post ul li { display: inline-block;margin: 0 20px}.ct-footer-post a {color:#ffffff}.ct-footer-post a:hover {color:#ffffff}.ct-footer-post p {color: #ffffff}.footer a {font-weight: 300;}@media (max-width: 768px).ct-footer-post p { display: inline-block } .ct-footer-post p + p { padding-left: 50px }}@media (max-width:991px) {.ct-footer-post { text-align: center;}</style><footer style=\"background:#000000 !important;\"><div class=\"ct-footer-post\" style=\"background:#000000 !important;\"><div class=\"container\" style=\"padding-bottom:15px;\"><div class=\"col-xs-12\" style=\"text-align:center; padding-top:5px; padding-bottom:5px;\"><a href=\"https://www.costargroup.com/\" title=\"Company\" target=\"_blank\" style=\"color:#fff!important; font-size: 18px; font-weight:400; line-height:26px; border-right: 1px solid #fff;padding-right: 20px;padding-left: 20px;\">Company</a><a href=\"https://www.costar.com/about/privacy-notice\" title=\"\" target=\"_blank\" style=\"color:#fff!important; font-size: 18px; font-weight:400; line-height:26px; border-right: 1px solid #fff;padding-right: 20px;padding-left: 20px;\">Privacy Notice</a><a href=\"https://www.costargroup.com/home/contact\" title=\"\" target=\"_blank\" style=\"color:#fff!important; font-size: 18px; font-weight:400; line-height:26px;padding-left: 20px;\">Contact us</a></div><div class=\"col-xs-12\" style=\"text-align:center; padding-top:5px; padding-bottom:5px;font-size: 18px; font-weight:400;color: #ffffff\"><h2 class=\"footer-sub-title\" style=\"font-size:18px !important;\">Follow Us</h2></div><div class=\"col-xs-12\" style=\"text-align:center; padding-top:5px; padding-bottom:40px;\"><a href=\"https://www.linkedin.com/company/costar-group\" target=\"_blank\" style=\"padding-left:50px; padding-right: 50px;\"><img src=\"https://static.vscdn.net/images/careers/demo/costar-sandbox/1666207100::linkedin-icon\"></a><a href=\"https://www.instagram.com/CoStarGroup/\" target=\"_blank\" style=\"padding-right: 50px;\"><img src=\"https://static.vscdn.net/images/careers/demo/costar-sandbox/1666207113::instagrm-icon\"></a><a href=\"https://twitter.com/CoStarGroup\" target=\"_blank\" style=\"padding-right: 50px;\"><img src=\"https://static.vscdn.net/images/careers/demo/costar-sandbox/1666207087::twitter-icon\"></a><a href=\"https://www.facebook.com/CoStarGroup\" target=\"_blank\" style=\"padding-right: 50px;\"><img src=\"https://static.vscdn.net/images/careers/demo/costar-sandbox/1666207126::facebook-icon\"></a></div><div class=\"ef-styles-2020\" style=\"padding-bottom: 5px !important; padding-top: 5px !important;\"><p class=\"body-text-2\"><a href=\"https://eightfold.ai\" title=\"Visit Eightfold.ai homepage\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:#ffffff ;\">Powered by <img src=\"https://static.vscdn.net/images/eightfold_logo.png\" alt=\"\" width=\"20\" height=\"20\" align=\"middle\">  eightfold.ai #WhatsNextForYou</a></p></div></div></div></footer>"}, "custom_style": {"font": "", "css": ".reset-filters {color:#0054a6 !important;}.back-to-all-jobs {color: #0054a6 !important;}.back-to-all-jobs:hover {color: #ADD8E6 !important;}.remove-from-job-cart-button {color: #FFF !important;}.remove-from-job-cart-button:hover {color: #FFF !important;}.perk-icon{color: #0054a6 !important}.btn-secondary {border-color: #0054a6 !important;color: #0054a6 !important;}.btn-secondary:hover{border-color: #ADD8E6 !important;color: #ADD8E6 !important;}.fa-share {color: #0054a6 !important}.fa-share:hover {color: #ADD8E6 !important}.go-button {background: transparent; color:#0054a6 !important;border-color: #0054a6 !important}.advanced-options-button {color: #0054a6;}.go-button:hover {color: #ADD8E6 !important;border-color: #ADD8E6 !important}.advanced-options-button:hover {color: #ADD8E6 !important}.job-cart-button {border: 1px solid #0054a6 !important;background: #0054a6 !important;color:#ffffff !important;}.job-cart-button:hover{border: 1px solid #ADD8E6 !important;background: #ADD8E6 !important;color:#ffffff !important;}.add-to-job-cart-button {background-color: #0054a6 !important; border-color: #0054a6 !important; color: #FFF !important;}.add-to-job-cart-button:hover {background-color: #ADD8E6 !important; border-color: #ADD8E6 !important; color: #FFF !important;}.position-apply-button {background-color: #0054a6 !important; border-color: #0054a6 !important;}.position-apply-button:hover {background-color: #ADD8E6 !important; border-color: #ADD8E6!important;}.btn {border-radius: 3px; !important;} .search-results-main-container .card-selected { border-left-color: #0054a6!important;}.position-card .position-title {color:#000000 !important;} .all-positions-header h1 {color:#000000 !important;}.apply-form .btn-primary {border: 1px solid #0054a6 !important; color:#ffffff !important; background: #0054a6 !important; border-radius: 3px; !important;}.apply-form.btn-primary:hover{border: 1px solid #000000 !important;} .circle-number-indicator {background: #0054a6 !important;}.pillContainer .pillTitle {color: #000000 !important;}.position-facets h3 {color: #000000; text-align: left !important;} .card {text-align:left !important;}.personalization-bar-pre-upload {background-color: #fff; color: #000000 !important;}.get-matched-button {background-color: #0054a6 !important; border-color: #0054a6 !important;}.get-matched-button:hover {background-color: #ADD8E6 !important; border-color: #ADD8E6 !important;} .position-full-card {color:#000000 !important;} .position-title {color:#000000 !important;} .position-sub-title {font-size: 18px !important;font-weight: 700 !important;color: #000000 !important;} .related-blog .blog-title {font-size: 16px !important;font-weight: 700 !important;color: #000000 !important;}.custom-content-title {font-size: 18px !important;font-weight: 700 !important;color: #000000 !important; align-self: flex-end !important;}.join-tn-link{color: #ffffff !important;}.pillTitle.line-clamp.line-clamp-3  {color: #000000 !important;} #eightfold-chatbot .open-chat-bot .open-chat-bot-header {background: #000000;} #eightfold-chatbot .open-chat-bot .chat-bot-title {margin-right: 90px !important;} #eightfold-chatbot #chat-bot-image {background-color: black !important; padding: 4px !important;} .search-results-main-container .position-cards-container .card-selected {border-left: 8px solid #0054a6 !important;} #eightfold-chatbot #chat-bot-image {border: 3px solid #ffffff !important; border-radius: 50px !important} .botui-message-content {max-width: 85% !important; word-wrap: break-word;} div.legend-container, div.donut-container {display:none;} .perk {padding-right: 30px !important;} .perk .perk-icon {color: #0054a6 !Important;}"}, "customContent": {"positionSections": [{"title": "", "body": ""}]}, "perks": [{"title": "Benefits", "image": "https://static.vscdn.net/images/careers/demo/costar-sandbox/1671555211::Benefits-Icon-Health.png", "description": "Comprehensive medical, dental and vision plans are available in addition to wellness plans and more. Select \"Learn about employee benefits\" in the Chat Bot for more!"}, {"title": "Competitive Pay", "image": "https://static.vscdn.net/images/careers/demo/costar-sandbox/1671555231::Benefits-Icon-Pay.png\n", "description": "CoStar Group proudly offers competitive pay as benchmarked against the market and reviewed regularly."}], "page_title": "Careers at CoStar Group", "job_page_title": "Careers at CoStar Group", "page_description": "Careers at CoStar Group", "page_image": "https://static.vscdn.net/images/careers/demo/costar-sandbox/1663785509::CSG-Logo-White@2x.png", "talentNetworkBranding": {"custom_html": {"header": "", "footer": ""}}, "talentNetworkHeroBanner": {"useImage": 1, "opacity": 0, "hideInMobileView": false, "image": "https://static.vscdn.net/images/careers/demo/costar-sandbox/1663609570::Hero-Banner-1905x288.jpg", "title": "CoStar Group Talent Network"}, "custom_head_scripts": {"HOME_PAGE_LOAD": "", "SINGLE_POSITION_PAGE_LOAD": "", "APPLY_FORM_PAGE_LOAD": "", "SUCCESS_FORM_PAGE_LOAD": "", "JOIN_TALENT_NETWORK_PAGE_LOAD": ""}, "applyButton": {"background": "#0054a6"}, "recaptcha_enabled": 1, "showLoggedOutNotificationsPrivacyPolicy": true, "hideEightfoldBranding": false, "customJobDescEnhancedTableGate": false}, "pid": "446717260363", "positions": [{"id": 446717260363, "name": "Finance Customer Contact Center Specialist, CoStar Group - Richmond, VA", "posting_name": "Finance Customer Contact Center Specialist, CoStar Group - Richmond, VA", "location": "Richmond, Virginia, United States of America", "locations": ["Richmond, Virginia, United States of America"], "hot": 0, "department": "Finance & Facilities (Christian Lown)", "business_unit": "Revenue Recognition", "t_update": 1772496000, "t_create": 1772496000, "ats_job_id": "R38389", "display_job_id": "R38389", "type": "ATS", "id_locale": "R38389-en", "job_description": "Maintain fluidity in a fast-paced, high transactional environment Demonstrate the ability to efficiently multitask from answering inbound phone calls and complete case management tasks from internal and external stakeholders, ensuring the timely resolution of issues resulting in minimal brand impact and maximum customer satisfaction Be the person who delivers first time resolution at a World-Class level Support and foster synergies with the Sales team to promote the growth of the business Develop an in-depth understanding of our software and service environment, including our CRM, Oracle Fusion, Microsoft Navision, Third Party invoice presentment portals, and in-house Enterprise solutions Process service cancellation requests Resolve client billing inquiries Review and correct contract setup issues Clarify contractual questions in response to stakeholder inquiries Update client contact cards Provide support for our online bill presentment tool, BillTrust Process client payments Preparation of credit memos Become a Subject Matter Expert in process and procedure Bachelor's degree required from an accredited, not-for-profit, in-person college/university A track record of commitment to prior employers 1+ years of customer service, billing, or related finance experience in a large and dynamic corporate environment Flexibility to work standard shift hours of 11AM - 8PM EST Ability to execute in a high transactional environment in an efficient and professional manner An aptitude for learning new programs and technologies A flexible communicator and good listener who can multitask to solve problems. Strong oral and written communication skills is a must Effective time management skills Superb attention to detail Able to work independently An ambitious and motivated attitude Working knowledge of MS Office suite (specific to Excel). Natural curiosity, persistence, and ability to troubleshoot Proven success in meeting or exceeding performance metrics or key performance indicators (KPI) Experience communicating with internal business partners and external clients by phone Be goal-oriented and manage multiple responsibilities, adjust to changing priorities, and excel in a fast-paced environment Customer-focused approach to tasks, including a drive towards partnering with clients Ability to work within a team environment as well as an individual contributor Ability to be flexible and adapt to changing situations at a high growth company Good organizational, interpersonal, communications and customer service skills, with the ability to interact effectively with audiences at varying levels", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://costar.eightfold.ai/careers/job/446717260363", "isPrivate": false}], "isFallback": true, "debug": {}, "count": 1, "personal_message": "We thought you would be interested in this position.", "scheduling": {"minTime": 9, "limit": 10, "maxTime": 17, "increments": 60, "minTimeslots": 3}, "userTitles": [], "enableTargetedResume": 0, "query": {"query": "", "location": "", "department": [], "skill": [], "seniority": [], "pid": "446717260363"}, "singleview": true, "see_all_jobs": true, "recommended_star_threshold": 4.0, "chatbot": true, "iframeImplementation": null, "pcsApplyFormV2Enabled": true, "allowedFileTypes": {}, "pcsTextConfiguration": {}, "hideDepartment": true, "pcsOctupleMigration0Enabled": true, "pcsOctupleMigration1Enabled": false, "replaceUrlOnGoBack": true, "pcsRedesignedNuxEnabled": true, "readmoreInstructionEnabled": false, "userActivityTimeout": 86400000, "userActivityTimeoutEnabled": 1, "isLoggedInPcsEnabled": false, "sortByConfig": [{"id": "relevance", "label": "Relevance"}, {"id": "new", "label": "New to Old", "value": "if(field(position.ats_data.creation_ts, max), field(position.ats_data.creation_ts, max), field(position.timestamp, max)) desc"}, {"id": "old", "label": "Old to New", "value": "if(field(position.ats_data.creation_ts, max), field(position.ats_data.creation_ts, max), field(position.timestamp, max)) asc"}], "searchBoxConfig": {}, "excludePrivatePositions": true, "eeocFilterKeywords": ["veteran", "disability", "gender", "race", "citizen", "visa", "ethnicity"], "disableScrollLoadPositionSidebar": false, "locationFlexibilityFrontendEnabled": false, "workLocationOptionFrontendEnabled": true, "remoteFlexibleJobsFilterEnabled": false, "loggedOutNotificationsEnabled": true, "candidateLogin": {"postApplyReviewLink": {"enabled": true, "url": "/api/apply/v2/profile/review/initialize_user?domain=costar.com", "title": "What's next? Increase your chances of getting hired!", "message": "Knowing more about you helps us review your application faster. Enrich your profile by adding more skills, awards, and other recognition.", "buttonText": "Review my profile", "verifyEmailTitle": "Let's verify your email", "verifyEmailText": "Click the link in the email to continue reviewing your profile. If you do not immediately see the email, check your spam folder."}}, "prepopulateApplyFormEnabled": true, "prepopulateSettings": {"prepopulateCheckboxText": "Save my answers for future applications", "showPrepopulateCheckbox": false}, "candidateBuildProfile": {}, "themeBuilderUser": null, "mandatoryFields": ["firstname", "lastname", "email", "phone"], "blindfoldWidgetPcsGate": false, "pcsApplyFormLocationGate": false, "t3sEnabled": false, "uploadApplicationAnswers": false, "candidateAuthV2Enabled": true, "preApplicationSubmitAuthEnabled": false, "applyFormV2Enabled": false, "loggedOutSavedSearchEnabled": false, "locationRadiusTypeToggleEnabled": true, "incompleteApplicationsEnabled": false, "incompleteApplicationConfig": {}, "fallbackPcsJdGate": true, "enableResumeCoach": false, "isPcsEnabled": true, "phoneWithCountryCodeEnabled": true, "phoneWithCountryCodeJTNEnabled": false, "notificationSuggestVerificationToken": null, "strictEmailValidationEnabled": true, "chatbotxConfig": {"enabled": false, "featureAccessFlags": {"resumeCoachCardFlags": {"showApplyWithResume": true, "showEditResume": true}, "positionCardFlags": {"showAddToJobCart": false}}}, "pcsOptionalResumeWithJobcartGate": false, "loggedInCandidate": {}, "hamburgerMenuEnabled": false, "sharedTalentPoolGate": false, "pcsAccessibilityHomeEnabled": true, "pcsAccessibilityApplyFormEnabled": true, "showLanguageDropdown": false, "languages": [{"value": "en", "title": "English"}, {"value": "fr", "title": "Fran\u00e7ais"}], "displayLanguage": "en", "installed_app_data": [], "singlePageCareersNavbarGate": false, "customJobDescTranslationSkipList": [], "all_applicable_locations": [{"location": "Richmond, Virginia, United States of America", "city": "Richmond", "state": "VA,US", "country": "US"}]}